Reset your Sonos product

This process will delete registration information, content saved to My Sonos, and music services from a Sonos product. This is commonly done before transferring ownership to another person. Your Sonos app may also recommend that you go through this process if it can't find your product during setup. If you wish to erase data from multiple Sonos products, you will need to perform these steps on each of them.

Resetting all products within your system will permanently delete your system’s data. It cannot be restored.

We do not recommend resetting your Sonos product as a troubleshooting step.

All Sonos products except Move, Roam, and Roam SL

1. Unplug the power cord.
2. Press and hold the Join button (  or  ) while reconnecting the power cord. If your product doesn’t have a Join button, you can instead press and hold the   Play / Pause or  Mute button while reconnecting power.
3. Continue holding the button until the light flashes orange and white.
4. The light will flash green when the process is complete and the product is ready to be set up.

You can add your Sonos product back to your system by following the steps in our Add a new product to an existing Sonos system article.

 

Sonos Roam and Roam SL

1. Press and hold the power button on the back of your Roam for 5 seconds to power it off. You will hear a chime and the status LED on the front will turn off.
2. While holding the   Play/Pause button, press and release the power button on the back of your Roam.
3. Continue holding the   Play/Pause button until the light on the front flashes orange and white.
4. The light will flash green when the process is complete and your Sonos Roam is ready to be set up.

 

Sonos Move

1. Take Move off the charging base.
2. Press and hold the power button on the back of your Move for at least 5 seconds to power it off. You will hear a chime and the status LED on the top will turn off.
3. While holding the  Join button, press and release the power button.
   • If your Move’s battery is not charged and won’t power on, you can place it on the charging base while holding the  Join button instead.
4. Continue holding the  Join button until the light on top flashes orange and white.
5. The light will flash green when the process is complete and your Sonos Move is ready to be set up.

You can add your Move back to your system by following the steps in our Set up your Sonos Move article.